Repossessions

DebtPayable is able to carry out repossessions Australia wide in both metropolitan and country areas. As representatives of our client we pride ourselves on our excellent standard of service and diligence in protecting the goodwill and reputation of our clients.

Repossessions are conducted when the arrears cannot be satisfactorily collected by letter or telephone or when prior field calls in order to collect arrears have proved unsuccessful.

As part of the repossession we automatically update the borrower’s details including current contact details, employment status as well as gain an overall view of the borrower’s living and financial circumstances. We also note any other relevant information that may assist our client with making a decision with regard to any future recovery action.

We provide a full vehicle condition report and confirm that the security is registered and the insurance cover is appropriate and current.

If as a result of inspection of the vehicle or item and review of the financial circumstances of the borrower our agents determine that payment of the arrears is more economically viable than repossession we will make a recommendation to our client. In these situations our agents are also able to take any financial statements and negotiate payment arrangements.

The borrower is also warned of the accruing and recoverable costs if any arrangements entered into are not adhered to.

For a nominal fee per repossession we provide to our clients a comprehensive report on the outcome of the repossession together with all relevant information and a recommendation for future action if necessary.

Field Calls

DebtPayable provides field calls Australia wide in both metropolitan and country areas.

Field calls are conducted when debt recovery cannot be satisfactorily achieved by letter or telephone or at our client’s specific request.

We define a field call as an attendance at the debtor’s given address in order to collect or recover monies or items on behalf of our clients. Field calls are conducted for the:

  • Collection of outstanding debts
  • Collection of arrears, overlimit or overdrawn amounts
  • Collection and destruction of Credit Cards
  • Collection of cheque books
  • Collection of monies as a result of dishonoured cheques

As part of the field call we automatically update the debtors details including current contact details, employment status as well as gain an overall view of the debtor’s living and financial circumstances. We also note any other relevant information that may assist our client with making a decision with regard to collection of the debt.

The debtor is also warned of the accruing and recoverable costs if any arrangements entered into are not adhered to by the debtor.

The benefit of the field call is that our agent is placed in an advantageous position in assessing the circumstances of the debtor and the likelihood of recovery should the collection process proceed to litigation.

We have found that field calls  are effective especially if the debtor is disputing the debt as it provides our agent with the opportunity to establish the grievances and negotiate some form of resolution. Our agents are also able to take any financial statements and negotiate payment arrangements or take relevant statements from the debtor if liability is being denied.

For a nominal fee per field call we provide to our clients a comprehensive report on the outcome of the field call together with all relevant information and a recommendation for future action if necessary.

Process Serving

DebtPayable is able to attend to the service of any claim/summons, notice or legal document Australia wide and specialises in serving the most difficult of defendants or subjects.

As well as providing the appropriate proof of service or affidavit we pride ourselves on our ability to meet our client’s needs in providing timely service and comprehensive reports. Our reports include:

  • Any relevant comments the defendant or subject makes at the time of service
  • If instructed by the client, in appropriate cases the process server will establish the defendants or subjects attitude towards the settling of a matter, including
    • The allegations surrounding any disputes if raised
    • The defendants or subjects ability to settle the matter
  • A description of the defendant or subject
  • A description of the premises, including living conditions
  • A description of any vehicles or other assets sited at the premises at the time of service

All this information may become useful at a later date.

We can also provide competitive pricing for bulk service in any state.

If  you would like any further information about our services please email us at sales@debtpayable.com.