Frequently Asked Questions

What does it mean if a person is Skipped?

At DebtPayable the term ‘Skipped’ means that the person or business is no longer at the address they provided to our client or us and their new address is needed in order to continue with the collection process.

The debtor may have provided a false address, intentionally withheld their change of address in order to avoid payment or may have simply moved and overlooked the need to notify our client or us.

If you were to carry out a search and someone or a business you are dealing with came up as ‘Skipped’ bring it to their attention as they not be aware that they are still being sought over the non-payment of a debt.

What is a Listing?

At DebtPayable the term ‘listing’ can apply to person, business or property. It simply means that information on that person, business or property has been listed for display on our website. The purpose of the listing may be to assist in the recovery of debt or to locate people or property. Listing is just one more tool we implement to recover or investigate a matter. What is the difference between an Unpaid Debt listing and a Skipped listing?

An Unpaid Debt Listing is where the person or business listed has a debt that remains outstanding despite all reasonable opportunity being provided to the debtor to make payment or payment arrangements and the person or business still resides at the address our client has on file.

A Skipped Listing is where the person or business listed has a debt that remains outstanding to our client and has failed to notify our client of their change of address.  The debtor may have provided a false address, intentionally withheld their change of address in order to avoid payment or have simply moved and overlooked the need to notify our client.

Persons or businesses owing money have an obligation to notify a creditor or their agent  of any change in their address details.

When this doesn’t occur our client or we can list them as ’Skipped’ and the listing remains until they are located, at which time we would then change the listing from a ‘Skipped Listing’ to a “Unpaid Debt Listing” or if they then pay the debt, the  listing would simply be removed.

Does DebtPayable have to collect my debt in order for me to place a listing?

No. We are happy for our clients to use us as a preferred credit reporting agency, our client can simply utilise our listing service as another tool in their collection process.  If  our client or their preferred collection agency  list a debt with us, then as a result of placing this listing we send letters to inform the debtor that unless they pay or make payment arrangements they will be listed on the DebtPayable Credit Reporting website, these letters, if the client prefers, can be customised to include the client’s name or their preferred collection company’s name in them as who to contact.

If our client lists a debt with us and if we are contacted by the debtor we would refer the debtor back to the client or their preferred collection agency.

If the debtor on receipt of our letter pays the debt or makes payment arrangements via our website and pays for example by credit card, we would then EFT those monies into our client’s or their agents account less the agreed fee for utilising our service.

If the debtor makes payment or enters into a payment arrangement directly with our client or their agent we simply request that the client notifies us immediately or as soon as practical and we will remove or suppress the listing.

If we suppress the listing because they have entered into a payment arrangement and they miss a payment, then as soon as we are notified by the client, we will re-activate the listing.

What if DebyPayable is utilised as a service provider by the client or its preferred collection agency and the debtor wishes to settle the debt, but does not wish to deal directly with the creditor or its agent?

We would then contact our client and inform them of the debtor’s position.  Depending on our clients instructions we may then be able to negotiate a settlement and as a result collect the debt on their behalf.

The mere fact that the debtor has made contact is the first step in the collection process so we believe our client’s position would more than likely be that as long as the matter can be successfully resolved it no longer matters who does the negotiation or settling.

Do we have to place a listing in order for DebtPayable to collect our debt?

We do provide debt recovery services without utilising a listing, however we have found that by listing the debt we are able to increase the rate of recovery for our clients and recover more cost effectively. The listing also provides our clients with an opportunity to recover over the longer term as we find the debtor’s circumstances often change over time meaning that they may become more able or more willing to pay.

Debts that are listed for the long term, eg up to 10years are more likely to be collected than debts that are not.   From a percentage perspective 23% of debts not listed will be collected by a client as opposed to 79% of debts that are listed for the long term.

Can DebtPayable recover the debt on our behalf?

Yes. We provide a wide range of debt recovery services. Our clients simply need to advise us of their requirements and we will provide them with all the options we are able to offer and the costs involved prior to commencing. We also have preferred agents and solicitors Australia wide that we can instruct on your behalf.

What do we have to do before placing a debt with DebtPayable?

Clients must be able to show DebtPayable that they have taken every reasonable step to recover the debt and allowed the debtor every reasonable opportunity to make payment prior to listing the debt. Reasonable steps include invoices, statements and reminder notices warning the debtor that the debt will be handed to a collection agency should they fail to pay within a set time period. You must also ensure that the debtor does not have a valid dispute to the debt.

In the case of a debt listing can the costs of listing be recovered from the debtor?

In many circumstances the fee for listing and any reasonable collection fees incurred, or any reasonable fees incurred in locating and confirming the debtor’s address can be recovered. To assist with recovery of any fees we suggest that our clients amend their invoices and statements to include;

Please note:   Notification of  your failure to pay this account will be forwarded to DebtPayable, Credit Reporting & Collection Agency.  If this is necessary then you will be responsible for the payment of any additional charges arising from this service.   

However we do advise that you seek your own legal opinion.

What guarantee do we have that DebtPayable staff will not divulge confidential information?

DebtPayable staff understand the strict confidentiality of the information we hold and have strict guidelines in place for the handling of information.  DebtPayable further protects your confidential information by placing security controls on data access ensuring that our staff can only access the appropriate information.

User identification together with the monitoring and recording of access to the database enable us to identify at any time who has accessed your information and when they may have accessed your information.

How does the person listed find out who has listed them?

The person listed receives Warning Notices from us prior to any listing being activated so they should already know who has placed the listing and why, this is of course is except in the case where they have skipped.

If they have skipped then they contact DebtPayable and provide proof of their identity.  DebtPayable will then provide details of who has listed them and why.

I have carried out a credit check on a person or business that wants to obtain credit from us and as a result of this search an Unpaid Debt Listing has shown up against the applicant’s name.  Can I obtain further information?

No. DebtPayable will not provide information about the number of debts owed by that applicant, the amounts involved or the creditors owed. The debtor will need to contact DebtPayable to obtain this information personally. These details will only be provided to the debtor involved after they provide proof of  their identity.

How can a debtor remove a debt listing?

If the person or business pays the outstanding debt or enters into a payment arrangement DebtPayable will remove or suppress the debt listing.

What if the person listed disputes the debt?

Individuals or businesses have a right to query and dispute any debt listings we hold and may apply in writing to correct any listing that they believe to be incorrect. Where a listing is queried DebtPayable will investigate and where appropriate make any necessary amendments. If the debtor has a dispute in relation to the existence of the debt we will suppress the listing until the matter is investigated. If DebtPayable determines that the debtor has a valid dispute to the debt we will remove the debt listing.

What if a debtor enters into a payment arrangement but stops paying?

If the person or business listed enters into a payment arrangement DebtPayable will suppress the debt listing. However, if the debtor defaults on that payment arrangement the listing will be restored until the debtor pays the arrears owed and the listing fee will be added to the debt owed and is payable by the debtor together with any extra collection costs incurred.

What if a debtor simply cannot afford to keep to the payment arrangement?

If significant extenuating circumstances exist which prevent the debtor from adhering to the payment arrangement DebtPayable will examine the evidence of the debtor’s financial position and make a recommendation to its client. Under these circumstances the debtor may still remove the listing by entering into an alternative arrangement.

Can I see if a person or business has been listed before?

No. Once payment is made or a payment arrangement is entered in to DebtPayable will remove or suppress the debt listing. Provided the debtor adheres to the payment arrangement the listing will not appear again.